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Entry Level Collections Representative (Spanish/English)

bloomington, IL | full-time | $18.40 / Hour
Position Type: Full Time
Entry Level
Relevant Skills: ability to read, write, and speak Spanish, communication, office experience, teamwork skills
Pay: $18.40/hr starting + commissions (varies based on monthly goal obtainment)

¿Buscas un nuevo comienso en un lugar estupendo para trabajar? ¡Aplica y ven a trabajar con nosotros!
Our Insurance Recovery Team is looking to fill a Bilingual Insurance Claim Recovery Representative position in our Bloomington, IL office. You will be part of a team that takes/places calls to reconcile insurance claims for our community. This position does not require insurance knowledge/experience - we will train you on everything you need to know, from working in a call center to insurance coverage and liability. Join one of the nation's top and most innovative Subrogation Recovery Law Firms! 

"Great Place to Work" Certified

  • Full time employees receive full benefits (Medical, Vision, & Dental) with Short/Long Term Disability
  • 401(k) with company match
  • PTO & Paid Holiday Leave
  • And much more!
Wilber is the leading insurance recovery law firm in the US partnering with some of the most recognized insurance providers nationwide. Our workplace culture is exceptional, and the service provided to our clients and community is second to none. This position requires a person with attention to detail and a professional, friendly behavior. Must be organized, energetic, and able to multi-task.

Visit to learn more!

What you will learn in this role:
  • Make outbound calls to customers/debtors informing of claim filed against them
  • Receive and transfer inbound calls
  • Accurately obtain payments via card and ACH (electronic check payment)
  • Negotiate repayment and financial plans to recover assets for clients
  • Update/validate contact information
  • Successfully notate files of conversations had and payments received
  • Provide clarity on filed claims and answer any inquiries from customers
  • Update and review all accounts to keep records of payments up to date

  • High School diploma or GED required

  • Spanish reading, writing, and speaking skills
  • Strong organization skills and precise attention to detail
  • Ability to deescalate conflict
  • Willing to learn new computer skills
  • Demonstrates initiative and good judgement
  • Work well in a fast-paced environment
  • Phone etiquette 
  • Insurance knowledge is a plus
  • Professional and friendly behavior
  • Customer service or sales experience is appreciated

Say yes to some of the finest employee perks

free breakfast

Begin your day with our complimentary breakfast items and enjoy some delicious yogurt, fresh fruit, eggs and more.

free yoga & meditation

Get paid while participating in our wellness initiatives. Join us in our free yoga and meditation classes and bi-weekly walks.

shared success

Wilber shares its earnings with its employees through a success share program in the form of monthly checks.

flexible schedule

In honor of our single and busy parents, employees can set work hours to better fit their life style.

competitive pay

Satisfied and happy employees make all the difference. Start with a higher salary and earn more money with Wilber.

tuition reimbursement

Get reimbursed for continued education in your field and earn more money as you advance in your career.

health insurance plans

We offer customizable, low-cost health insurance plans that fit your budget and can be extended to the whole family.

dental and vision plans

Everything you and your family needs for a healthy mouth, a great smile and a clear vision. Optional Plan.

401K retirement plan

Grow your money with a generous company match in our customizable retirement plan. Optional plan.