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Quality Assurance Agent (Skip-tracing)

bloomington, IL | full-time | $14.40 / Hour

Quality Assurance Agent (Skip-tracing)


Our Quality Assurance Team is looking to fill a Quality Assurance Agent position in our Bloomington, IL office. This position does not require insurance knowledge/experience - we will train you on everything you need to know. You will be part of a team working to verify location of information, ensure quality of contact information, and obtain right party contacts made via skip-tracing. At Wilber, full-time entry level Quality Assurance Agents are offered a special benefits package as well as a monthly bonus. Join one of the nation's top and most innovative Subrogation Recovery Law Firms!

Wilber is the leading insurance recovery law firm in the US partnering with some of the most recognized insurance providers nationwide. Our workplace culture is exceptional, and the service provided to our clients and community is second to none. This position requires a person with attention to detail and a professional, friendly behavior. Must be organized, energetic, and able to multi-task.

  • Perform searches for updated contact information
  • Complete client specific skip-tracing requests to maintain data integrity
  • Use industry specific software to maintain accurate information
  • General file maintenance to ensure accurate information on claims
  • Perform searches for updated contact info

  • High school diploma or GED required

  • Ability to think outside of the box
  • Phone etiquette and computer skills
  • Investigative and problem solving skills
  • Basic insurance knowledge
  • Work well in fast-paced environment
  • Precise attention to detail
  • Demonstrates initiative and good judgment

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Say yes to some of the finest employee perks

free breakfast

Begin your day with our complimentary breakfast items and enjoy some delicious yogurt, fresh fruit, eggs and more.

wellness program

Get incentivized to participate in our corporate wellness initiatives. Pursue mental and phycial health on us!

shared success

Wilber shares its earnings with its employees through a success share program in the form of monthly checks.

flexible schedule

In honor of our single and busy parents, employees can set work hours to better fit their life style.

competitive pay

Satisfied and happy employees make all the difference. Start with a higher salary and earn more money with Wilber.

tuition reimbursement

Get reimbursed for continued education in your field and earn more money as you advance in your career.

health insurance plans

We offer customizable, low-cost health insurance plans that fit your budget and can be extended to the whole family.

dental and vision plans

Everything you and your family needs for a healthy mouth, a great smile and a clear vision. Optional Plan.

401K retirement plan

Grow your money with a generous company match in our customizable retirement plan. Optional plan.