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Spanish Speaking Collection Representative

bloomington, IL | full-time | $ / Hour
Spanish Speaking Collection Representative 
 We are looking for self-driven and competent individuals to join our Recovery team as a Bilingual Collection Representative in our Bloomington office! As a bilingual collection representative, your main responsibility is to make outbound calls, find solutions, and recover assets for clients.
This is an entry level position; no prior experience or insurance knowledge is required!  You should expect to spend a good amount of time being guided and trained by a supervisor and a mentor, while on and off our training team. Our training team intentionally builds up great collectors, through teachings, hands on training, engaging games, side-by-sides, and so much more!

Our bilingual collection representatives start at a base pay of $18.40 and are able to earn uncapped commission.
 Here at Wilber, we care for our employees! A few ways we do that include providing full benefits packages, paid time off after first 90 days, 401(k) match opportunities, free breakfast three times a week, wellness program, possible tuition reimbursements, and many more!  

  • Make outbound calls to customers/debtors informing of claim filed against them
  • Receive and /transfer inbound calls
  • Accurately obtain payments via card and ACH (electronic check payment)
  • Negotiate repayment and financial plans as needed
  • Update/validate contact information
  • Successfully notate files of conversations had and payments received
  • Provide clarity on filed claims and answer any inquiries from customers
  • Update and review all accounts to keep records of payments up to date
  • High school diploma or GED equivalent
  • Strong organization skills
  • Ability to deescalate conflict
  • Adaptable to change
  • Precise attention to detail
  • Demonstrates initiative and good judgement
  • Team player with a positive attitude
  • Work well in a fast-paced environment
Wilber is an industry leader in insurance recovery whose clients include the most recognizable insurance providers in the nation. We pride ourselves on our distinguished workplace culture, facilities, and the service we give to the Bloomington-Normal community. As a member of our Recovery Team, you will have direct and lasting impact on people’s lives, both close to home and afar. Through immersive and encouraging training, we will provide you guidance and supportive coaching on your route to personal and professional growth.
To learn more about who we are, visit:

Say yes to some of the finest employee perks

free breakfast

Begin your day with our complimentary breakfast items and enjoy some delicious yogurt, fresh fruit, eggs and more.

wellness program

Get incentivized to participate in our corporate wellness initiatives. Pursue mental and phycial health on us!

shared success

Wilber shares its earnings with its employees through a success share program in the form of monthly checks.

flexible schedule

In honor of our single and busy parents, employees can set work hours to better fit their life style.

competitive pay

Satisfied and happy employees make all the difference. Start with a higher salary and earn more money with Wilber.

tuition reimbursement

Get reimbursed for continued education in your field and earn more money as you advance in your career.

health insurance plans

We offer customizable, low-cost health insurance plans that fit your budget and can be extended to the whole family.

dental and vision plans

Everything you and your family needs for a healthy mouth, a great smile and a clear vision. Optional Plan.

401K retirement plan

Grow your money with a generous company match in our customizable retirement plan. Optional plan.